Happy to help!
Yeah, this is what they keep saying. And I believed them as I never really had a problem with them before. Infact I always fought people’s criticism about VF’s customer care. They were prompt, precise, helpful and rather amiable. But, thanks..thanks for enlightening me with the truth. Call 111, and a voice answers how may I help you? At once you know that this guy is going to have trouble talking in English. So you change the language to Hindi..but the guy doesn’t budge. You ask him the set of documents required for verification..he states very clearly “An id proof and an address proof.” I ask “Will a licence and a PAN card do?” HE says “Yes, madam. It will do.” He has my number, he can see my current verification status and documents required. Then why can’t he open his mouth and speak you need a photo id proof too? If you can’t follow English, or you cannot speak in English…its ok buddy! Just give me correct and complete information. Speaking in English is mandatory when the only com...